Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To
start a return, you can contact us at qq463301085@gmail.com. Please
note that returns will need to be sent to the following address:
Name: Zhen Duo
Address: 413 Xia Hua Yi Road, Bldg. D, 3rd Floor
City: Guangdong
State: Guangzhou
Country: China
Postcode: 510440
Phone number: +86 17319238412
If the product has no issues, it's just the customer don't like it or don't want it anymore, in such cases customers need to pay the shipping fee on their own for return. If it's product issues, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.
You can always contact us for any return question at qq463301085@gmail.com
Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.
Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding
the above, if the merchandise is being shipped into the European Union,
you have the right to cancel or return your order within 14 days, for
any reason and without a justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags,
and in its original packaging. You’ll also need the receipt or proof of
purchase.
Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method within 5 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund
too.
If more than 7 business days have passed since we’ve approved your return, please contact us at qq463301085@gmail.com
Note: We can only refund the amount paid in your order, we won't reimburse your income losses that is beyond the order value due to the order issue.
And we are not responsible for the address issue if you provide a wrong address.
We can't refund the order beyond 3 month since the day of order placed
